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Cookie and Data Protection Policy

Last updated: December 12, 2025

At Welltripco, your privacy is our priority. This Cookie Policy explains how we use cookies and similar technologies on the website welltripco.com to enhance your experience, provide personalized services, measure performance, and ensure compliance with international data protection standards, including the Transparency and Consent Framework (TCF 2.2) and Google Consent Mode v2, effective since March 2024.

1. What are cookies?

Cookies are small files that websites install on your device to store information about your preferences, activity, or session. These tools allow the website to function properly, improve its services, and display content tailored to your interests.

2. Types of cookies we use

a. Necessary cookies

Ensure the basic functionality of the website, user authentication, transaction security, and session management.
Example: keeping your preferred language or login session active.

b. Analytical and performance cookies

Help us understand how visitors use the site, identify errors, and optimize content.
Example: Google Analytics, Hotjar.

c. Personalization cookies

Allow us to offer content and services tailored to your preferences, such as suggested medical destinations or clinics based on your country.

d. Advertising and third-party cookies

Used to display relevant ads and measure their effectiveness.
These cookies may be installed by certified partners under TCF 2.2, including Google Ads, Meta Ads, or other platforms associated with medical tourism.

3. Consent management

Upon entering the website, you will see a consent banner allowing you to accept, reject, or configure your cookie preferences. This banner is managed through our Consent Management Platform (CMP), certified by Google and compatible with Google Consent Mode v2.

You can modify your consent at any time by clicking the “Cookie Settings” link available in the website footer.

Google Consent Mode v2 automatically adjusts how data is collected based on your choices:

  • If you accept, advertising and analytics tools will operate with full data.
  • If you reject, data will be anonymized or limited.
4. Data processors and handling

We only share data with certified providers who ensure compliance with applicable regulations, including:

  • GDPR (European Union)
  • Law 1581/2012 (Colombia)
  • Federal Law on the Protection of Personal Data (Mexico)
  • Law No. 19,628 (Chile)
  • Law No. 25,326 (Argentina)

You can review the updated list of providers and purposes of use in the cookie settings.

5. Cookie retention and deletion

Cookies will be retained for a maximum period of 13 months or as required by local law. You may delete or block cookies at any time through your browser settings.

6. Security and confidentiality

Welltripcoimplements administrative, technical, and physical security measures to protect the personal data we process, including:

  • Encrypted communications (SSL/TLS).
  • Restricted access to authorized personnel only.
  • Encrypted backups stored on secure servers.
  • Anonymization and pseudonymization protocols for medical data.
7. Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

8. Purposes of personal data processing

Data collected through cookies or website forms is used to:

  • Manage medical and travel service requests.
  • Personalize content and offers.
  • Analyze navigation and improve user experience.
  • Comply with legal, billing, or security obligations.
9. International data transfers

When it is necessary to share information with providers or clinics located outside the country, Welltripco ensures adequate protection measures, such as standard contractual clauses, confidentiality agreements, or other mechanisms recognized by local data protection authorities.

10. Data subject rights

In accordance with Latin American laws and international standards, you have the right to:

  • Access your personal data.
  • Rectify inaccurate or outdated information.
  • Request the deletion of your data.
  • Object to or restrict processing.
  • Withdraw your consent at any time.

You can exercise your rights by emailing:
support@welltripco.com, with the subject “Personal Data Protection.”

11. Updates

This policy may be updated periodically. Any changes will be published with a new revision date on this page.

Welltripco
International Medical Tourism Platform
© 2025 — All rights reserved.